Service Level Agreement

Effective Date: February 10, 2026

Last Updated: February 05, 2026

1. Introduction

This Service Level Agreement (“SLA”) forms an integral part of the AnonRDP Terms & Conditions and outlines our commitments to infrastructure availability for eligible Services, along with the service credit remedy if we fail to meet those commitments.

Real-time and historical availability metrics are published at: https://status.anonrdp.com (powered by HetrixTools).

2. Scope and Definitions

Covered Components:

• Network Availability: The core network's ability to transmit data to/from the public internet via our edge routers and upstream providers.
• Host Node Availability: The physical host server (including power, cooling, hypervisor, and hardware) providing resources to your VPS/RDP/Dedicated instance.

Downtime: Measured unavailability of a Covered Component, as detected by AnonRDP’s monitoring systems, when:

• Network: 100% packet loss from our monitoring points to the edge/host for five (5) consecutive minutes or longer; OR sustained packet loss ≥50% causing material connectivity impact for five (5) consecutive minutes or longer.
• Host Node: Your instance is powered off or unreachable due to host/hypervisor/hardware failure (excluding guest OS, application, or configuration issues) for five (5) consecutive minutes or longer.

Monthly Uptime Percentage: Calculated as 100% minus (Downtime minutes in the calendar month ÷ total minutes in the calendar month) × 100. Measurements use AnonRDP’s monitoring, logs, and telemetry (authoritative source).

What is Not Covered:

• Issues within your guest OS, applications, software, data, configurations, or custom setups.
• Provisioning delays, setup time, or migration periods.
• Downtime on suspended, expired, overdue, or non-good-standing accounts.

This SLA applies only to paid VPS/RDP (Anonymous, Bulletproof, Scanning) and Dedicated Services. Free, trial, or promotional services are excluded unless explicitly stated.

3. Uptime Guarantee

We guarantee 99.99% Monthly Uptime for each Covered Component (Network Availability and Host Node Availability) per calendar month.

This equates to approximately 4 minutes and 19 seconds (rounded to 4.38 minutes in a 30-day month) of allowable Downtime.

4. Service Credit Remedy

If Monthly Uptime falls below 99.99% for a Covered Component in a calendar month, you are eligible for a Service Credit on the affected Service, calculated as follows (applied to the Monthly Fee for that Service only):

• Credits are non-cash, non-transferable, and capped at 100% of the Monthly Fee for the affected Service in any single month.
• Credits apply automatically to your next invoice(s) for the same Service.
• Example: If your Monthly Fee is €50 and uptime is 99.5%, you receive a €12.50 credit (25%) on your next invoice.

5. Credit Processing

• Automatic Detection & Calculation: Based on verified data from our monitoring systems correlated with the status page.
• Automatic Application: Qualifying credits are processed and applied within 72 hours after the end of the calendar month; you will receive an email notification.
• Manual Review: If you believe an incident qualifies but was not credited, submit a billing/support ticket within thirty (30) days of the end of the month for review. We will investigate using our logs.

6. Exclusions from SLA

This SLA and any service credits do not apply to Downtime caused by:

• Your actions/inactions (e.g., misconfiguration, firewall rules, software installs, or deployment errors).
• Guest-level issues (e.g., OS crashes, application failures, kernel panics, or malware on your instance).
• DDoS attacks, abusive traffic, or violations of our Usage Policy/AUP (including on Bulletproof/Scanning plans).
• Resource overuse exceeding plan limits or fair-usage thresholds (e.g., sustained high bandwidth, I/O, or CPU beyond allocated resources).
• Force majeure events (natural disasters, war, government actions, widespread internet outages beyond our network edge).
• Brief interruptions under five (5) minutes.
• Routing/peering issues on third-party networks outside our direct control.
• Scheduled or emergency maintenance announced in advance (via Client Area or email).

7. Eligibility & Limitations

• Credits are per-affected Service only; cross-Service incidents do not aggregate.
• Your account must be active and in good standing (no overdue payments, chargebacks, or suspensions) at the time of credit application.
• Credits cannot be redeemed for cash, transferred, or carried over if the Service terminates/closes before application.
• This SLA provides the sole and exclusive remedy for uptime-related failures; no other compensation (e.g., consequential damages) applies.

8. Measurement & Verification

AnonRDP’s monitoring systems, hypervisor logs, network telemetry, and status page data are the definitive sources for all uptime calculations. All metrics use UTC and calendar-month periods.

9. Changes to this SLA

We may amend this SLA at any time. Material changes will be notified via the Client Area and/or email at least thirty (30) days in advance (except for urgent legal/security updates). Continued use after the effective date constitutes acceptance.

This SLA takes effect on February 10, 2026, and supersedes any prior versions or statements.

For questions, contact support via the Client Area.